Is Shein returning free?

Lou Ghil asked, updated on May 4th, 2022; Topic: shein
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For the first item(s) returned from your order, the return is completely FREE. Once you've initially returned items from an order, you'll have to pay $7.99 to return any additional items. SHEIN will also let you use your own shipping method at your own cost if you'd rather make your return that way.

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Come what may, can I return an item to Shein without the original packaging?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

For this reason, can you return things on Shein? Items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, washed or altered in any way....Return Policy.

Refund methodRefund time
SHEIN Wallet24h
Paypal1-5 business days
Credit/Debit Card4-14 business days

At the very least, can I cancel my order on Shein and get my money back?

You can later use the money to pay for the order or withdraw it to your payment account. So, the answer to “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!” If there's an option of order cancellation, you always get your money back on Shein.

Does Shein run small?

In my experience, clothes from Shein run small. ... At Shein, I regularly order a Large just to be safe. Sometimes I will stick with my regular M size after checking the sizing measurements, but most times I size up and I find their pieces to fit snug.

9 Related Questions Answered

How do I open a ticket with SHEIN?

Contacting us for after sales questions through the ticket system ensures the most efficient method of communication.
  • Login and click “Customer Service”
  • Choose the question type first, then you will get an fast reply.
  • Click on“Contact Agent" If you need more support.
  • Choose "Submit A Ticket"
  • How long does it take for Shein to refund?

    Refunds will be processed within 7 days after we receive your package. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Unfortunately, due to current situations, your refund will require an additional 3-5 days to process.

    How long do Shein packages stay in transit?

    SHEIN packages are delivered by Aramex, fetchr or naqel. Normally the delivery period takes 5 to 8 working days, for some cities the delivery period may vary. Shipping at Ramadan and Black Briday may take longer than the 3 to 7 days.

    How do I cancel a Shein order after shipping?

    What is an XL on Shein?

    I'd say it's more mid-sized fashion. It offers sizes XL to 5X—with a caveat. According to the sizing chart, everything is at least two sizes smaller than typical plus sizes. At Shein, 0XL is the equivalent of a size 12 instead of the usual size 16, and a 5X is a size 22, not the expected size 30 to 32.

    What size is a size 14 16?

    Step 2: Find Your SizeSIZEBUSTWAIST

    How do I report to SheIN?

    Contact of customer service
  • Contact SheIN: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company. ...
  • Head Office. Rm 19c Lockhart Ctr 301-307. ...
  • Customer Service. Email: [email protected] ...
  • About SheIn.
  • What is ticket on SheIN?

    A ticket is used to submit requests online to our After Sales Service. Contacting us for after sales questions through the ticket system ensures the most efficient method of communication.

    What is SheIN's phone number?

    We will remain vigilant as we complete the investigation and implement new safeguards to prevent any future breaches. For more information regarding the investigation and the actions SHEIN is taking to protect customer information, please refer to our FAQ at or contact us at 844-802-2500.